Terms and Conditions

Introduction and License

Spin Galaxy is operated under the license of the Kahnawake Gaming Commission (KGC). Our platform offers a comprehensive range of real-money gambling services, including a diverse collection of online pokies. This document outlines the terms and conditions governing your use of our services and your rights and responsibilities as a player.

Eligibility

To access and use Spin Galaxy, you must be at least 18 years of age. It is your responsibility to ensure that you comply with the legal requirements of your jurisdiction. Spin Galaxy does not permit users from regions where online gambling is illegal or restricted. If you are located in such a jurisdiction, you must refrain from using our services.

Account Rules

• Each player is permitted to create only one account with Spin Galaxy.
• You are responsible for maintaining the security of your account, including safeguarding your username and password.
• Mandatory Know Your Customer (KYC) verification is required to confirm your identity and age.
• In the event of account misuse, including sharing your account details or allowing unauthorized access, Spin Galaxy reserves the right to suspend or terminate your account immediately.

Deposits and Withdrawals

• Deposits can be made using various payment methods accepted by Spin Galaxy. You must ensure that you are authorized to use the payment method chosen.
• All transactions are subject to verification processes to comply with Anti-Money Laundering (AML) regulations.
• Users are required to complete KYC verification before processing withdrawals.
• Withdrawal requests will generally be processed within a specified timeline, subject to the payment method used and verification status.

Prohibited Activities

Spin Galaxy maintains a fair and enjoyable gaming environment. The following activities are strictly prohibited:

• Cheating or collusion in any form.
• Fraudulent activities or attempts to defraud Spin Galaxy.
• Bonus abuse or exploitation of promotional offers.
• Use of automated software, bots, or any unauthorized tools to manipulate gameplay.
• Exploitation of system errors or bugs to gain an unfair advantage.

Limitation of Liability and Termination

Spin Galaxy reserves the right to suspend, restrict, or permanently close accounts if violations of these terms occur, if there are regulatory concerns, or if suspicious activity is detected. We take these measures to protect all players and ensure compliance with applicable laws and regulations.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms and conditions, which will be clearly outlined at the time of the offer.
• Players must meet the wagering requirements associated with bonuses before withdrawing any winnings derived from them.
• Spin Galaxy reserves the right to amend, suspend, or withdraw any bonus or promotional offer at its discretion.

Fair Play and Game Integrity Rules

• Spin Galaxy is committed to maintaining the integrity of its games. All online pokies are regularly audited and tested for fairness and randomness.
• Players are expected to engage in fair play and respect the game’s rules and integrity.
• Any suspected manipulation or fraudulent activity will be investigated and may result in account suspension or closure.

Fraud Prevention and Security Monitoring

Spin Galaxy employs advanced security measures and fraud prevention systems to protect players and the integrity of the platform. Regular monitoring of accounts and transactions is conducted to detect any suspicious activity.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to contact the support team for assistance. We aim to resolve all issues fairly and promptly. If the dispute cannot be resolved through the support team, players may escalate the issue to the relevant regulatory authority.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. By using Spin Galaxy, you agree to submit to the exclusive jurisdiction of the courts of New Zealand for any disputes arising under these terms.

Responsible Gambling Measures and User Protection Tools

Spin Galaxy is committed to promoting responsible gambling. We provide tools and resources to help players manage their gambling behavior, including:

• Deposit limits to control spending.
• Self-exclusion options for players who wish to take a break from gambling.
• Access to information on responsible gambling practices and support services available in New Zealand.

Players are encouraged to seek help if they feel that gambling is becoming a problem. Spin Galaxy supports responsible gambling initiatives and complies with applicable regulations to ensure player safety and well-being.

Additional Terms

These Terms and Conditions may be updated from time to time. Players will be notified of any significant changes, and continued use of the platform constitutes acceptance of the revised terms. It is the player’s responsibility to review these terms regularly to remain informed.

By using Spin Galaxy, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Your compliance with these terms is essential to ensure a safe and enjoyable experience while playing online pokies at Spin Galaxy.